Virgin media app problem

[Remire1_]

I recently got a new hub and tried to link my hub with Virgin media connect. 

as I put in the password whilst trying to connect to my new hub I notice that one character was wrong but I had already pressed to commence. 

why is it that I can’t go back and put the password in correctly?

the options that I have is try installing again but no option to put my password in again. 

also I have deleted the app and reinstalled many times and it dose not give me the option to put my correct password in..

any fix for this? 

[Daniel_Et]

Hi @Remire1_ 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

Just to confirm, were you being asked to insert a password having already successfully signed in to the Connect app?

If you were able to sign in to the Connect app, are you still able to do so after deleting the app and re-installing it?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Client62]

You can manage the VM Hub at http://192.168.0.1/   avoiding the grief of the Connect app.

Visit the App management of your mobile and delete all the data for the Connect app,
this should force it into needed the credentials again.

Don't install the Connect app for use with a Hub 4.  
Read the forum for the hundreds of failed Hub 4 corrupted by the Connect app.

[Remire1_]

Hi Daniel,

once I had signed in, I tried to connect to my new hub but needed to input the password to connect. 

also I can sign in on the app, but cannot find my hub on the app and keep getting the install again prompt. 

Cheers. 

[jpeg1]

Read what @Client62 said.  The Connect app is broken. You can do the same things, and more, by logging directly onto the Hub.