Virgin Media Hub light is always red

[superrandomcoil]

Hi

My Virgin Media hub light is always red even though I have reset it numerous time.  It has been light this for a while now. My internet has been ok most of the time even when the light is red, although occasionally the wifi may drop every now and then.

I read in the forum that my hub may be overheating and needs a replacement.  May I ask how I can get a replacement?

Cheers

[John_GS]

Hi @superrandomcoil 

Thanks for posting and welcome back to the community.

I'll send you a PM now to assist further to get an engineer visit booked in to replace the Hub.