Forum Discussion

MD_UK's avatar
MD_UK
Joining in
2 years ago

Virgin IP address black listed

After months of bounced back emails to my own domain email address and multiple conversations with my email hosting company, I have discovered my virgin IP address is black listed causing the issue. ...
David_Bn's avatar
David_Bn
Icon for Forum Team rankForum Team
2 years ago

Thanks for reaching out to us MD_UK, and welcome back to our Community Forums!

Sorry to hear of the issues experienced with IP address you've been assigned on our services.

Can you please confirm if you've been able to review the advice offered by jbrennand to see if you can understand why this may have been blocked?

Do you also have the ability to place the hub in modem mode and see if you are then unblocked?

Thanks

David_Bn

  • MD_UK's avatar
    MD_UK
    Joining in
    2 years ago

    HI David

    Thanks for your response. After several very frustrating hours it appears that my modem is unable to enter modem mode, I get a red light and it crashes requiring a pin reset to reboot.

    I've been told my IP is an old one that has been black listed before it was assigned to me.

    I hope this helps, please advise further?

    Thanks everyone for your help.

    Mark

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      12 months ago

      Hi MD_UK 

      Have you followed the first reply from jbrennand, to see why the IP has been blacklisted?

      Best wishes.

      • MD_UK's avatar
        MD_UK
        Joining in
        12 months ago

        Yes and I've checked and I have the correct settings including DMARC settings, I have had no trouble sending to Google.

        What's the solution here please? I have been told I need a new hub?

        And the light was very red on my hub when I tried modem mode and crashed several times for over half an hour.

        Thanks for your help