VM Connect - unable to log in

[lynnetteian]

Never used to have a problem with the VM Connect app, but at some time a few weeks ago/months ago it stopped working. 
I’m unable to log in, and go through the never ending loop of attempt login only to get the “sorry - we couldn’t connect you to the server” error”. 
I’ve tried this on my iPhone and my iPad. Makes no difference. Also tried reinstalling - no good. 

[Client62]

Try with Apple Relay disabled.

[lynnetteian]

I don’t have Apple Private Relay turned on. 

[Steven_L]

Hello lynnetteian,

Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having trying to connect to the Connect app. Are you able to open the Connect app using your mobile data connection rather than your broadband connection?

Kind Regards,

Steven_L

[lynnetteian]

No, I get the same issue.