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Unable to order wifi pods using VM Connect app

V1king
Joining in

Hello

Looking at the majority of the forum chats on this topic, it appears there is a fundamental flaw with the VM Connect app being marketed as the primary tool for ordering wifi pods if there is are black spots detected using the VM Connect Home Scan.  Like everyone, there is no link or button in the app to order a wifi pod based on a test result below 30Mbps.  Appalling customer service.

I have two blackspots, one in my back room which is v. poor (6Mbps) and and the other in my kitchen which poor (16Mbps).  To test, I am using a Samsung Galaxy S23 Ultra using which is connecting using Wi-fi 6

VM Support - Please assist!

 

Backroom - 20240414_102649_VM Connect.jpgKitchen  -20240414_102929_VM Connect.jpg

1 REPLY 1

David_Bn
Forum Team
Forum Team

Thanks for reaching out to us @V1king, and a very warm welcome to our Community Forums!

Sorry to hear of the difficulty faced when trying to order Wi-Fi pods via our Connect App.

Do please check out the envelope in the top right hand corner for a private message from me

Thanks

David_Bn