Terrible Download and Upload Speeds

[melvig]

Hi, I have had terrible download an upload speed since before Christmas. Below is a typical speednet test result that I receive.

My package is 516mb download with 52mb upload, can anyone shed any light as I am not getting what I pay for 😞

[Gareth_L]

Hello melvig.

Thanks for your post and welcome back to our community.

Sorry to hear about the slow down and upload speeds.

Can we just ask if this is on a wired or non wired device?

Can you also please run a speed test here and let us know what speeds are coming into the Hub?

Do you also have any 3rd party mesh systems with the hub in modem mode?

Look forward to your reply.

Gareth_L

[melvig]

Hi,

Thanks for the reply ... Macbook M1 wireless ... I run the hub in modem mode and connect to an ASUS RT AX82U.

Thankyou

[Zach_R]

Hi @melvig,

Thanks for that. I've checked over things on our systems and I'm unable to detect any faults currently that would explain this.

Is this problem ongoing for you today? If it is, can you perform another speed test and share the results? This time, please remove the third party router from your connection, place our router into router mode and connect to that directly with an Ethernet cable. That'll provide a more accurate reading of the speeds reaching you.

Thanks,
 

[legacy1]

Test by wire without ASUS router and hub in modem mode

check ASUS is not set to do QoS or rate limiting

your speedtest shows your being rate limited

[Gareth_L]

Hello again melvig,

Just a quick message to see if you have been able to run a speed test without any 3rd party devices yet?

Gareth_L