Ring Doorbell & Hub 4 Cannot Connect

[Frustrated2021]

Since I got a new Hub 4 last week my Ring doorbell can't connect at all and some of the ring camera's are going on and off. Rebooted a million times. Hub is in Modem mode, router is on full passthrough. Any thoughts

[Client62]

Factory reset the Ring Doorbell and then follow the as new installation process to the letter.

Don't reboot the VM Hub, in modem mode it is not the cause of your Wi-Fi issues.

[legacy1]

something wrong with your router

[Frustrated2021]

Have done both new router and reset doorbell still seeing issues 😞

[legacy1]

Setup a BQM

Broadband Quality Monitor | thinkbroadband

likely your wifi is the problem look to get a AP  or new router

[Akua_A]

Hi @Frustrated2021 

Welcome back to our community forums and sorry to hear your hub 4 and ring doorbell are unable to connect. We can understand your concern and we want to best help. Just to confirm, do you get the same issue when the hub is in router mode? Is the Ring doorbell the only device with this issue? Do you have any WiFi connectivity issues in your home? https://virg.in/ConnectHelp 

Thanks,