cancel
Showing results for 
Search instead for 
Did you mean: 

Ring Doorbell & Hub 4 Cannot Connect

Frustrated2021
Joining in

Since I got a new Hub 4 last week my Ring doorbell can't connect at all and some of the ring camera's are going on and off. Rebooted a million times. Hub is in Modem mode, router is on full passthrough. Any thoughts

5 REPLIES 5

Client62
Legend

Factory reset the Ring Doorbell and then follow the as new installation process to the letter.

Don't reboot the VM Hub, in modem mode it is not the cause of your Wi-Fi issues.

legacy1
Alessandro Volta

something wrong with your router

---------------------------------------------------------------

Frustrated2021
Joining in

Have done both new router and reset doorbell still seeing issues 😞

 

legacy1
Alessandro Volta

Setup a BQM

Broadband Quality Monitor | thinkbroadband

likely your wifi is the problem look to get a AP  or new router

---------------------------------------------------------------

Hi @Frustrated2021 

Welcome back to our community forums and sorry to hear your hub 4 and ring doorbell are unable to connect. We can understand your concern and we want to best help. Just to confirm, do you get the same issue when the hub is in router mode? Is the Ring doorbell the only device with this issue? Do you have any WiFi connectivity issues in your home? https://virg.in/ConnectHelp 

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs