Forum Discussion

AE4's avatar
AE4
Tuning in
7 months ago
Solved

Re: Connect app saying Hub 4 not recognised

Hello, I am having the same issue. How was this resolved please? 
  • Client62's avatar
    Client62
    7 months ago

    If the Hub 4 admin menu has failed ( blank seen screen after Hub Password entered ) ,
    the VM Connect app will not work and any VM Pods are usually offline too.

    The only option is to contact VM Customer Support and demand a replacement Hub.

    Do not be diverted by any suggestions that VM don't know about this problem - they sure do.
    Almost every 5th post in this forum reports what you are seeing.

Client62's avatar
Client62
Alessandro Volta
7 months ago

If the Hub 4 admin menu has failed ( blank seen screen after Hub Password entered ) ,
the VM Connect app will not work and any VM Pods are usually offline too.

The only option is to contact VM Customer Support and demand a replacement Hub.

Do not be diverted by any suggestions that VM don't know about this problem - they sure do.
Almost every 5th post in this forum reports what you are seeing.