Forum Discussion

AE4's avatar
AE4
Tuning in
7 months ago
Solved

Re: Connect app saying Hub 4 not recognised

Hello, I am having the same issue. How was this resolved please? 
  • Client62's avatar
    Client62
    7 months ago

    If the Hub 4 admin menu has failed ( blank seen screen after Hub Password entered ) ,
    the VM Connect app will not work and any VM Pods are usually offline too.

    The only option is to contact VM Customer Support and demand a replacement Hub.

    Do not be diverted by any suggestions that VM don't know about this problem - they sure do.
    Almost every 5th post in this forum reports what you are seeing.

Client62's avatar
Client62
Alessandro Volta
7 months ago

Ditch the useless VM Connect app

Manage the Hub 4 via its admin menu at:  http://192.168.0.1./   login using the Hub Password.

AE4's avatar
AE4
Tuning in
7 months ago

Thanks Client62. I tried this and was staring at a blank screen waiting for it to do something after I had entered the Hub Password. Tried a few different search engines. Chrome and Edge.. both the same..

  • legacy1's avatar
    legacy1
    Alessandro Volta
    7 months ago

    Its never easy😤

    192.168.100.1 should also work or just reset the hub

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    7 months ago

    Hey AE4, thank you for reaching out and a warm welcome to the community, I am sorry to hear this.

    I can see my colleague asked if you are using an active VPN, are you? 

    Also did any the latest advice given here help at all?