The email issue may have been a red herring as eventually after 6 hours it allowed me to log in using my xxxxx@gmail.com log in . However on both Galaxy tablet and my Samsung A40 phone it would simply reject my xxxx@gmail.com address regardless of whether it was auto filled or enter manually . More likely to have been an app issue as the credentials should bot be checked until both login ID and password are submitted
Okay thank you for the update, so just to confirm everything is okay and working as it should be now?
It is working ok no in terms of the install however I do see high burst of errors and levels falling at random times .
In regards to the email account issue , which I don't think is down the log in problems I have with Virgin Connect app it would be useful to get feedback from any one else who has had the same isseus
Hi gmij1961,
Thanks for coming back to us on this one.
I'm afraid we wouldn't be able to provide any additional feedback as to why it wasn't working but are glad to hear that side of things are resolved now.
In terms of the services themselves, can you expand on what issues you're getting specifically so we can offer further support on this?
Thanks,
