Virgin Media Community

[NixiL]

Had a new Hub fitted on 20th Jan due to old one being faulty and upgraded package with increased broadband speed. 
Old booster no longer worked with new hub and had to order a Pod. New Pod received and fitted on Saturday. Still no internet connection in the ‘Office’ (since 20th Jan) and was told by Virgin I can’t order another Pod until this Saturday?? Then obviously will need to wait for delivery.

Is there any way I can get another Pod any sooner?

is it worth me sourcing a Wi Fi extender from somewhere else? Or will waiting for another Pod resolve the issue?

Thanks

[David_Bn]

Thanks for your post on our Community Forums, and a very warm welcome to you @NixiL!

Sorry to hear of the issues you've experienced with the Wi-Fi services with the new hub and the Wi-Fi pod.

Are you able to connect any devices to the Wi-Fi pod installed? 

If so, have you possibly attempted to relocate the pod closer to your office to see if this allows you to obtain a suitable connection in that room, plus in other areas close by?

When we order a Wi-Fi pod, this comes with a word order on our systems that we need to allow to close before a follow up pods can be ordered, and this is likely the reason why you were advised Saturday for the possibility of a second pod being ordered.

Kindest regards,

David_Bn

[NixiL]

Thanks for your response David_Bn 😃. 

I have tried the pod in a number of places including in the office & ensured it is not behind any furniture. The download speed (according to the Virgin Media App which won’t always connect in that room 🙄) is ‘poor’ (between 0 & 5 Mbps) in the office, hallway & in one of the bedrooms. The internet is constantly dropping out completely in those rooms if we do manage to get anything connected.

I’ll order another pod & place that in a room between the hub & the office to see if that makes a difference 🤞🏼. But think I may need a third one upstairs to try and resolve the bedroom issue.

[Adduxi · Accepted solution]

Pods only work if they have a good signal from the Hub or another Pod.

Think of a chain of people. If they are too far apart they can’t hold hands ……

[Gareth_L]

Morning NixiL.

Thanks for your reply.

I am happy to get another pod ordered for you.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L