Pods only work if they have a good signal from the Hub or another Pod.
Think of a chain of people. If they are too far apart they can’t hold hands ……
Forum TeamThanks for your post on our Community Forums, and a very warm welcome to you NixiL!
Sorry to hear of the issues you've experienced with the Wi-Fi services with the new hub and the Wi-Fi pod.
Are you able to connect any devices to the Wi-Fi pod installed?
If so, have you possibly attempted to relocate the pod closer to your office to see if this allows you to obtain a suitable connection in that room, plus in other areas close by?
When we order a Wi-Fi pod, this comes with a word order on our systems that we need to allow to close before a follow up pods can be ordered, and this is likely the reason why you were advised Saturday for the possibility of a second pod being ordered.
Kindest regards,
David_Bn
Thanks for your response David_Bn 😃.
I have tried the pod in a number of places including in the office & ensured it is not behind any furniture. The download speed (according to the Virgin Media App which won’t always connect in that room 🙄) is ‘poor’ (between 0 & 5 Mbps) in the office, hallway & in one of the bedrooms. The internet is constantly dropping out completely in those rooms if we do manage to get anything connected.
I’ll order another pod & place that in a room between the hub & the office to see if that makes a difference 🤞🏼. But think I may need a third one upstairs to try and resolve the bedroom issue.
Pods only work if they have a good signal from the Hub or another Pod.
Think of a chain of people. If they are too far apart they can’t hold hands ……
