Forum Discussion

PhilWil1's avatar
PhilWil1
Tuning in
2 years ago
Solved

Please Help - I don’t know how to resolve

Hi my broadband has been down 6 days now. 247 minutes on the phone and 3 engineers later I am no nearer resolving. Both wife and I work from home and the stress levels this has caused. The hub 5x i...
  • AdamC14's avatar
    AdamC14
    2 years ago

    Hi,

    I saw your comment and first thing I did was clean it and still no joy.

    Been told about a field officer is investigating the issue but still sending an engineer next week I really believe they don't know what they are doing. 

    One said its because the account isn't showing completed install another guy said oh we can sort that on the app whilst sorting the cables out on the telephone post within 30 minutes they was gone and never heard back. 

    Worst service I've ever had!

Sephiroth's avatar
Sephiroth
Alessandro Volta
2 years ago

Have you tried cleaning the fibre tips if you have a Hub 5x?  

AdamC14's avatar
AdamC14
Tuning in
2 years ago

Hi,

I saw your comment and first thing I did was clean it and still no joy.

Been told about a field officer is investigating the issue but still sending an engineer next week I really believe they don't know what they are doing. 

One said its because the account isn't showing completed install another guy said oh we can sort that on the app whilst sorting the cables out on the telephone post within 30 minutes they was gone and never heard back. 

Worst service I've ever had!