No Wi-Fi in part of house

[griffgrog]

Long standing VM customer.  I gave hub 4 I think - tall cube type box,  Wi-Fi in back bedrooms of house constantly drops out.  My hub cannot be moved .  How can I get Wi-Fi in all of the house 

[jbrennand]

See this for starters...

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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

You can also text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all

If not free to you… you will be charged £8/month for up to 3 pods. It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

[griffgrog]

Thanks.  They sending me a pod say there's no charge.  However to set up pod VM connect needs to work.  It can't find my hub! 

[Akua_A]

Hi @griffgrog 

Welcome back to our community forums and sorry to hear you were having issues with your WiFi signal. We are glad to see our team has sent out a WiFi pod to help improve service. Can you let us know the specific error you get when trying to access your hub on the Connect app? How long have you been having this issue?

Thanks,

[griffgrog]

It just doesn't show pod.  Pod flashes when plugged in then goes off!  Signal no better 

[Ashleigh_C]

I'm so sorry to hear that this has happened @griffgrog and thank you for popping back. 

I would like to take a closer look into this with you via a private message and see what we can do. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.