New contract - new WiFi code and tv not working

[suemyoung1]

We signed a new contract with you last month and have a new internet code, of which I have added to all devices including both to boxes

We have 2 tv boxes , one upstairs is not connecting to the internet - gives a N27 code

We had a new tv box  installed in our lounge by the engineer and they supposedly checked our one upstairs and we have no phone line either 

Please advise as I have followed all steps on your help pages with no joy 

[jbrennand]

What do you mean by "new internet code" ?  How is this "added to all devices" ?

[Kath_F]

Hi suemyoung1, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your services. I'm afraid your post doesn't really make much sense so we're struggling to understand what the issue is.  By 'new code' are you referring to your WiFi password which allows your devices to join the network?

What happened when trying to watch Live TV, does this work?

With your landline service, are you plugging this in to your hub or to the wall socket?

Pop back and let us know so we can offer further support. 

Many thanks,