My WiFi changed address from VM8558777 TO UCP8558777

[Subra87]

Hello so past couple of days I had no internet I contacted VM and arranged and engineer who is due Monday ,but I've woken up this morning turned my router on still no internet so I looked closely and recognised my WiFi address it was vm8558777 now here is confusing I noticed another matching address which is ucp8558777 so I entered my password and surprise my internet is working again should I cancel the engineer?or is this an issue which needs resolving,

[Cardiffman282]

See https://community.virginmedia.com/t5/Networking-and-WiFi/Router-changing-name-from-VM-to-upc/m-p/539... 

[unisoft]

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@Cardiffman282 wrote:

See https://community.virginmedia.com/t5/Networking-and-WiFi/Router-changing-name-from-VM-to-upc/m-p/539... 

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Wow! That is just sloppy of VM. Loads of customers get inconvenienced re-joining WIFI under the new SSID for all their applicable devices! Can't think of any other operator where this would happen with their supplied router.....

[Subra87]

Customer service said there is nothing wrong with there service so they say it's my hub 5 they spent 25 mins trying to tell me it wasn't plugged in correctly, honestly they must think we are idiots 

[Tudor]

"Loads of customers get inconvenienced re-joining WIFI under the new SSID for all their applicable devices!"
Not true, the SSID names just need changing in the hubs settings.

[unisoft]

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@Tudor wrote:

"Loads of customers get inconvenienced re-joining WIFI under the new SSID for all their applicable devices!"
Not true, the SSID names just need changing in the hubs settings.

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If you are confident and know, many are not tech-savvy. 🙂

[Tudor]

People are a lot more tech savvy these days, and very tech savvy from when I started in IT 56 years go.

[Cardiffman282]

(trying to do the maths...) 

[Subra87]

[Subra87]

Network status from my hub 5