On the 21/05/2024 I had a door sales Virgin Media representative come to my home (I’ve had this a few times before). The rep told me that Virgin were paying off people’s contracts, I explained to him that I was currently working so he left me a card and told me to give him a call when I was finished.
I finished work and gave him a call and he said he could come to my house. He arrived at my house at around 6pm, came into my living room and sat with me and talked me through setting me up with broadband. I explained to him that I still had around 3 months in contract with my current supplier, and he told me not to worry because he will credit my account and I won’t be charged until September. I was very hesitant and let him know, because I couldn’t pay 2 broadband contracts at the same time and I was worried about it. He put every single worry I had to rest and assured me that I wouldn’t be charged until September. He was very good at his job, and even told me that because I was a part of his portfolio, that when it came to renewing, he would get me amazing offers!
He told me that I could contact him any time through call or text and that he was (in his own words) a bit “sad” because he answers his phone every time, even when he is on his holidays. So of course, I was reassured by this.
Lo and behold, this was a complete and utter lie. I’ve been charged as normal from Virgin Media and after getting in contact with support twice, they told me that they do not pay off people’s contracts and it’s completely abnormal for a representative to come into my home, and because they don’t pay off people’s contracts, there is nothing that they can do to help me. I provided them with screenshots of me attempting to contact the rep and provided them with his phone number.
I tried numerous times to get in contact with the Virgin Media representative and he has ignored all of my text messages and calls, so now I have to 2 broadband contracts at the same time :).
