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Issue accessing My Virgin Media , blocked IP?

Silervlungs
Joining in

Hi,

 last week i received notification from VM that i may possible have Mirai Malware. I did the usual virus scan/ reset default passwords and also reset the router.  Used wireshark to see if anything was still causing issues and everything seemed to be fine.

I found my ip flagged on spamhaus.org so requested this removing which was done last Thursday. 

The issue i now face is that if i try to access the my virgin website/app while connected to wifi, i get a time out error or just doesn't load ( managed to find a ERR_connection_timed_out error) It seems to not get past https://oauth.virginmedia.com
This happens on any device used- mobile phone, ipad and laptop. If using a vpn or mobile data the site loads fine straight away with zero issues.  It’s been reported but getting passed around with no fix

1 REPLY 1

Martin_N
Forum Team
Forum Team

Hi silervlungs,

Thank you for your post. We're sorry to hear abotu the issue with accessing the online account. 

To confirm, is this happening on different web browsers?

^Martin