I changed my Hub 3 SSID for security now two Samsung devices won't connect

[Jazzkitten]

Hi all

I'm new here and following an issue I had yesterday (separate post) regarding someone nicking my WiFi to watch Netflix, funded by me, I have been looking at how to improve security on my home network.

One of the pieces of advice I discovered on here and elsewhere was to change the SSID and possibly make it hidden, so I renamed my VMxxxx standard SSID to an all text name of 12 characters with a few capitals in.

Following this, I tried to get all my devices to reconnect. Not all of them would. My windows laptop and husbands Windows desktop, and his Samsung S8 were fine, but my Samsung Tab 5Se and Note9 would not connect. I didn't even change the password, and these 2 devices wouldn't connect at all.

I ended up resetting the Hub to factory settings and then everything connected.

So, does anyone have the same experience? I wondered if it was the name I'd chosen, it being all text...but I couldn't see why that would be an issue, I searched and found that was supposed to be OK for a SSID.

So now I'm back to square 1.

Anyone got any insight or had the same experience please? Thanks in advance for any comments or help

[carl_pearce]

You don't need to change the name of the wireless network, just changing the password would be sufficient to stop someone accessing your wireless.

If you did want to change your SSID I'd suggest using all upper case, as well as digits.

How did they get the password in the first place?