Hi Rafiq-l, thanks for posting and welcome back to our community.
Sorry to hear that you're having issues that have led to you needing to request an Intelligent Wi-Fi pod. So we can understand the issue and assist you, please can you expand on the issues you're having? Are your issues related to speed via WiFi? Or the range/signal itself? You can find support and advice with improving your WiFi, here. Also, have you tried a pinhole reset of your hub? You can find how to do this, here. It essentially takes your hub back to factory settings, but clears many issues. Please only try this if you can clearly access your default WiFi password, on your hub. Finally, have you checked our website to discover if the pod would help with the issue you're having?
If you still require our Intelligent WiFi pod, please do get back to us and we'll gladly assist you with the order.