Forum Discussion

Mullen1960's avatar
Mullen1960
Just joined
4 years ago

How to order a booster?

Hi, how do you order a WiFi booster? It says to do it by the connect app, but that just sends you round in circles. 
booster
jgardner's avatar
jgardner
Joining in
3 years ago

I have also been trying to order one. My WiFi is good in the room it’s based but won’t reach to my bedroom which is only two rooms down. I have tried to scan using the connect app but it won’t connect to the WiFi in there and so refuses to scan and confirm the black spot… please help. The website is extremely unhelpful.

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    3 years ago

    Hi there jgardner, welcome to our forum and thanks for your post.

    I'm sorry to see you have not been able to have a pod ordered to help your broadband reach the bedroom. I can see you have spoken with the team since posting this, were they able to help get this ordered for you?

    If you need any further help with this let us know, we will be happy to assist.

    Regards

    Nathan

    • panevritmia's avatar
      panevritmia
      Joining in
      3 years ago

      Hi,

      I have been trying to order a booster as well, but the waiting times over the phone are ridiculous. Not even sure if I will end up to the right department after 1 hour wait. Could anyone help please?

      Thanks

       

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)
        3 years ago

        Hi there panevritmia,

        Thanks for your post and welcome to the community.

        To get this sorted for you I've dropped you a PM.

        You'll find the message within the purple envelope icon.

        Cheers,

    • jburfot's avatar
      jburfot
      Joining in
      3 years ago

      I also need to order another one of these wifi pods.  Please can someone help me out with ordering one.

      Many Thanks

      • KeithB1973's avatar
        KeithB1973
        Joining in
        3 years ago

        How do I order WiFi Pods?

        I thought I'd replied to this thread twice already but I can't see my posts?

    • snowboy3k's avatar
      snowboy3k
      Joining in
      3 years ago

      Hi, I got my M200 Fibre broadband router installed few days ago and there is no coverage in all parts of my house. even though i have broadband speed boost through O2 supercharger but still the same. I’ve tried to order one of those Wifi Pods but I’m going in circles. How do I order one? Thanks