Forum Discussion

Staceyc2387's avatar
Staceyc2387
Joining in
9 months ago

Cant get wifi pod

Going round in circles trying to geta wifi pod!

Got a result of 1mbps in my sons bedroom (and this is when ive even managed to get onto the app the connection is so poor!) And it said...."everything looks great".

An engineer was out. Checked everything. Changed a few things. Done a speed test in his room and said no that's not good you need to get a wifi pod. He said to uninstall the app and reinstall it and wait a bit then do the test again. Done this. Got 2mbps and finally it said poor. But no option to order a pod!! You go to the connect app and it directs you to my virgin media and you go to my virgin media and it connects you to the connect app!!

Someone please help 

  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    Save yourself a lot of time and grief, order Wi-Fi Repeaters or better a Wireless Mesh from Amazon or similar.

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    9 months ago

    Hey Staceyc2387,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear you have been having these issues with your Hub/Ordering a pod. I can see from our systems that you have recently been in touch with the team since making this post, were they able to provide you further help with regards to your query?

    Joe