[JamesWatt]

I have this question too.  How do you query this charge and, more importantly, how do get your account credited?

[Lee_R]

Hi @JamesWatt thanks for posting and welcome to our community.

Sorry to hear that you've received an unexpected charge. Does it not specify what the chare is in your online account?  As you've reached out to us, I'd like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi JamesWatt, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R