unable to login to my virginmedia account,email address not recgonized

[mcgrath5353]

I can't login to my virginmedia account , keeps saying email address not recgonized, tried every suggestion going but but still can't access my account or get into my virgin emails on my outlook account.

[Gareth_L]

Hello mcgrath5353.

Thanks for your first post and welcome to our community.

Sorry you have to join on letter terms regarding your email not working.

Can I just ask if you are able to view then through your online account 

When you get a minute spare can you please follow the steps below for Outlook access.

• Sign in to My Virgin Media

• Go to Account settings, then Account details

• Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail

• Then, under Virgin Media Mail app password tap Get password

• Continue the flow and a new secure password will be generated, and the mailbox unlocked

• Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.
Gareth_L
 

[mcgrath5353]

no and when I try to go through the route of forgot password I put my email address in but doesn't recognise that now either, so stuck ! 

[John_GS]

Hi @mcgrath5353 

I'll send you a PM now to assist further.

[mbrand50]

Good afternoon, I am having exactly the same issue. My email address  is being shown as unrecognised. I am unable to access my email

Did you find a fix for this exact same issue.

Regards

[Ashleigh_C]

Hi there @mbrand50 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue and thank you again for posting. Can I ask if you have been able to try the steps as mentioned earlier on in the thread by our team?