can connect to my virgin media

[whichever]

i can connect to virgin media but not to my virgin media for some reason it works fine on my mobile and i can connect to all other web sites it states that virgin media have closed the connection ive tried all other things like rebooting hub and laptop ive cleaned the cache and everything else is it the hub or my laptop thanks for any help

[whichever]

browser updated no problem with other web sites but online shopping gives me the same message when i try to py thats sainsburys

[Nathan_B]

Thanks, can you please provide us with the exact URL that you're trying to access so we can try it here?

Regards

Nathan

[whichever]

It's my virgin media I did leave the screenshot earlier

[Megan_L]

Hi Whichever,

Do you have a Firewall or other type of web security set up on your PC?

The rules you may have set might be what's causing the issue as we cannot duplicate the error you're seeing on your side.

Thanks,

Meg

[whichever]

I just would like you all to know that unfortunately I have tried everything to resolve this issue of not being able to access my virgin media and now I cannot get Google on my laptop so I really don't know what else I can do 

[David_Bn]

Thanks for coming back to us @whichever.

The hub does appear to be online, with a solid connection so far today and for most of yesterday also.

How are things looking this morning? 

Are you only using the two devices on the connection?

How does the laptop work when connected via an Ethernet cable?

Thanks,

David_Bn

[whichever]

tried the ethernet cable still cant connect to my virgin media on my laptop but mobile is fine cant think what else i can do so i think i will get my computer man to sort it for me so annoying as i cant access my emails only on my phone

[Matthew_ML]

Is the WIFI symbol showing on your phone? 

What computer do you have and has it ever worked on this laptop?

Everything is looking great from our side you see?

Also did you try a different  Ethernet cable as that one could of been broken?

[whichever]

yes wi fi is on my phone the ethernet cable is fairly new i have an acer aspire 3 laptop and yes it was working fine until a few weeks ago

[Nathan_B]

Thanks for confirming, this certainly is odd. If there was an issue with accessing sites through our connection your mobile would also be affected when connecting to WiFi.

Are you able to try tethering your phones mobile data to your computer to see if you still see the same issue?

Regards

Nathan