Thanks for posting and welcome to Virgin Media as well as the Community.
This should be on your pre-contract documentation received before proceeding with the order.
Your area reference number is 25.
Best wishes.
Forum TeamThanks for posting and welcome to Virgin Media as well as the Community.
This should be on your pre-contract documentation received before proceeding with the order.
Your area reference number is 25.
Best wishes.
Hi and thank you for the reply, I have not received any email at all from virgin media
Forum TeamThanks for coming back to me.
I will send you a PM now to assist further.
Best wishes.
Hi can someone pm me please I haven’t received welcome email with account number when putting new order in thanks
I'm also having the same problem, i signed up about 30 minuets ago and didn't get a welcome email
Hey there Rob_leed 👋🏼 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums.
I'm sorry to hear that the welcome email hasn't arrived, it can take up to 24 hours to arrive.
May I ask if you have it now? Please remember to check your spam or junk folders too.
Let us know and we can go on from there.
Kind regards,
Ilyas.
Same issue for me to. I got my broadband connection on Oct 14th 2023 but I didn't get any welcome mail and account number but direct debit is going. What to do I need my area refference and account number to sign in with the app.
Forum TeamHi Sivangi,
Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you haven't received a welcome Email, are you trying to set up and Online Account?
Regards
Paul.
