Welcome email

[Philliphocking]

Hi I have joined virging media and had it installed today, when will I receive a welcome email as I need my area reference number

[John_GS · Accepted solution]

Hi @Philliphocking 

Thanks for posting and welcome to Virgin Media as well as the Community.

This should be on your pre-contract documentation received before proceeding with the order.

Your area reference number is 25.

Best wishes.

[Philliphocking]

Hi and thank you for the reply, I have not received any email at all from virgin media 

[John_GS]

Thanks for coming back to me. 

I will send you a PM now to assist further.

Best wishes.

[John_GS]

Thanks for joining me on PM @Philliphocking and letting me sort this for you.

If you do ever need assistance, please pop back to the Community and we'll be happy to help 🙂

[itsxlexi]

Hi i dont have my area reference code on my welcome email or ebill. Was wondering if you could find out mine?

thanks

[Robert_P]

Hi itsxlexi

Sorry to hear of the problems locating your area reference, we appreciate you raising this via the forums.

I'm happy to help and I will send you a private Message to get some more details 🙂

Rob

[Lb8]

Hi I have also joined virgin media but have not received any welcome email. I have only received a link to agree to the pre contracts via text but nothing via email. I’m unable to create an account or get through via phone as I don’t have an account number. 

any help with this would be much appreciated 

Kind regards 

Leah

[Arissa_H]

Hi Lb8.

Thank you for posting. Welcoming you onto our community forums.

Sorry to see that there is an issue making your online account.

So I can look into this, I will be private messaging you.

Watch out for the purple envelope.

Thank you.

[MS184]

Hi,

I agreed a new contract with your sales team on 16th June 2023. I have not yet received any welcome email to confirm my account number or area reference. I require these details and the welcome email for my records, and in order to track my order and engineer booking.