Early today my home network was down so after following the diagnosis suggested by VM I booked an appointment for an engineer to visit 8 am-12 pm on 24/01. However, the network was back after 6 hours. I've tried many times to cancel the appointment, like this, but nothing works. Please let me know how to cancel the appointment.
Thanks for your post and welcome back to the community!
Sorry to hear you're experiencing issues with cancelling an appointment, we can assist from here.
I've dropped you a PM so we can discuss further.
The message will appear within the envelope icon.
Thanks for your cooperation over PM lc121221,
I'm glad matters seem to be resolved for you however apologies for the service issues.
As always, please do not hesitate to contact us if you require any further assistance.