Reading that I should be able to remove an add-on from my account, which somehow seems to have been added without my knowledge. (Kids TV - my kids long gone!)
Every time I try the link, I get an error message which points me to the chatbot.
I'm not sure what I'm doing wrong.
Any advice?
Hi GrahamIAWilson thanks for posting and welcome back to our community.
Sorry to hear that you're unable to remove what is essentially a bolt-on from your side. To offer clarity, I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
Thanks, Lee, I did send a reply back yesterday, not sure you received it?
Regards
Graham
Hi Graham,
Lee will get back to you as soon as he can, sorry for the delay.
Gareth_L
Hi Lee and Gareth, I'm not sure why I'm not receiving any response from Virgin Media. I think waiting 8 days since the last apology is extreme. Please could someone answer my question.
Graham
Hello again Graham. I'll send you a private message now to get Kids TV removed.
If you can check the envelope top right of your screen that would be great.
Regards
Gareth_L
Hello Graham,
Thanks for your time this evening, sorry it took so long to Kids TV removed.
If we can help with anything else, please let us know.
Gareth_L
