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Taking Virgin media to court

Tuning in



For the last 4 months I have attempted several times through Connor located in the Plymouth centre in order that he can give me the correct address and name of contact so that I can pursue a strong case against Virgin Media in the small claims court.

I have been told that the CO team will contact me to no avail and really just getting fobbed off this however has increased the claim considerably.

Its time now that I employ the services of a solicitor as this is not going away.




Forum Team (Retired)
Forum Team (Retired)

Hi JEnD89, 

Thank you for your reply and I am sorry to see you have had a poor journey, I can take a look into this for you, and I will pop you over a PM and get this looked into for you. Keep an eye out for the purple envelope 🙂 


Alessandro Volta

@JEnD89 wrote:

I would be delighted it’d you could save me the hassle; however I’m prepared to take this to court.  

In a complex case like this, you may need to consider the recommendation from user goslow earlier in this thread to take the matter to CISAS.  Whilst forum staff will try and help, they are not independent, and are bound by VM's policies.  CISAS however are independent, and used trained dispute adjudicators, it costs you nothing, and is typically quicker and easier than involving the courts.  If you're not happy with the outcome, you're still entitled to take the matter to the courts.  You may also want to contact Citizens Advice to discuss the matter with them - again costs nothing, and may be very helpful.

If you want to use CISAS, then you must have first formally complained to VM, and then you must either have been offered a "resolution" which you have rejected and asked for a deadlock letter, alternatively without a deadlock letter you need to still be dissatisfied with the outcome eight weeks after the complaint was acknowledged by VM.

I know this is an old post but can i get the info please as intend to sue also, i already won a cisas for a different matter last year but this one beats that with actual corruption on tape etc,


Hi @Viper-t thanks for your post although we're sorry to hear of your concerns raised here.

Are you able to provide further information as to what this is regarding, and perhaps we can firstly provide further support over here?

Many thanks


Hi Tom there is no way you can help as the situation has already been going on for nearly a year 2 different issues. One unresolved.

Forum Team (Retired)
Forum Team (Retired)

Hi @Viper-t,

Thanks for coming back to us. Sorry to hear that this has been your experience with our services.

Can you tell us a little more about this unresolved issue so that we can direct you in the right direction and see what we can do to assist on our end?

Thank you.

Forum Team

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Hi paulina_z I have a forum open already thank you its called wrong qams, I've already had multiple engineer visits and a networks guy, At the bottom is tonight's qams but I have months of these logged with corresponding netlogs of t3 t4 and partial service which is detrimental to my streaming movies tv shows gaming, I'm looking at months of back logged not fit for purpose internet, as well as damages again for stress time an effort ive put into this lost money. They just won't fix it, but I just discovered this maybe a way bigger problem than I anticipated, hence small claims court.


3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14310000044.5205995120 KSym/sec16QAM2
23010000043.7705995120 KSym/sec16QAM4
34960000044.5205995120 KSym/sec64QAM1
43660000044.2705995120 KSym/sec16QAM3
52360000043.2705995120 KSym/sec32QAM5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts


3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

Hi Viper-t, thanks for the message and welcome back to the forums. 

I have looked into this and cannot see any disconnections within the last 48 hours. 

Do you have a BQM which you could send to us? 


That's my mother's account it's just more evidence of a wider problem, dropped qams cmts not receiving modem t3 daily, partial service. My connection has months of these logs everyday all upstream channels dropped.

My mistake that was my dropped qam, I've put so many posts up its hard to keep track. In the last 48 hours what a ridiculous statement I have months of these and am still waiting for vm to actually fix it rather than trying everything to not fix it. The problem is already established I don't need you to say there's no dropped connection is 48hrs my modulations keep dropping on all channels which is effecting my service dramatically. T3 time-outs everyday or every other day is a problem as well as rcs partial service t4 and many more consistent critical errors. Do anyone at vm know what is happening in this company? Hence the court case I need no further help from you, as obviously you have no notes about anything at all what is going on.