I would be delighted it’d you could save me the hassle; however I’m prepared to take this to court.
I need the default applied to my credit reference by VM to be removed.
I called as I was in financial difficulty and I was paying a high price for broadband only. I was advised VM could not offer a cheaper deal so I was offered a discount for a short while but would need to look elsewhere.
My requests to cancel were not actioned and VM refused to cooperate with BTs take over.
This left my contract running unused for 3 months.
To salt the wound I received a call post transfer, after BT had drilled holes all over my house, to advice they could have offered me a competitive price. I needn’t have left at all.
I am now awaiting a DSAR to investigate myself. I struggle with Autism and ADHD and I know I made several attempts to cancel the service. At no point did VM step in to help or advise me, instead I am being billed for broadband that was completely disconnected.
I don’t feel wrecking my credit rating so I am refused credit is appropriate in the circumstances and I have found after a small investigation that I am not alone. The impact on me is wildly unfair.
I would like my credit file amended.