Forum Discussion

BBQ's avatar
BBQ
Tuning in
4 years ago

Taking Virgin media to court

Hi,   For the last 4 months I have attempted several times through Connor located in the Plymouth centre in order that he can give me the correct address and name of contact so that I can pursue a ...
JEnD89's avatar
JEnD89
Tuning in
3 years ago

Congratulations, I glad to hear that. 

Could you send me some details to help me get started? I’ve given up trying to communicate with VM. 

Thank you 

Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
3 years ago

Hi JEnD89, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you're having an issue and considering taking legal action. Can you expand a little more on what's happened so we can help put things right? 

Let us know. 

Thanks, 

  • JEnD89's avatar
    JEnD89
    Tuning in
    3 years ago

    I would be delighted it’d you could save me the hassle; however I’m prepared to take this to court. 

    I need the default applied to my credit reference by VM to be removed. 
     
    I called as I was in financial difficulty and I was paying a high price for broadband only. I was advised VM could not offer a cheaper deal so I was offered a discount for a short while but would need to look elsewhere. 

    My requests to cancel were not actioned and VM refused to cooperate with BTs take over. 
    This left my contract running unused for 3 months. 

    To salt the wound I received a call post transfer, after BT had drilled holes all over my house, to advice they could have offered me a competitive price. I needn’t have left at all. 

    I am now awaiting a DSAR to investigate myself. I struggle with Autism and ADHD and I know I made several attempts to cancel the service. At no point did VM step in to help or advise me, instead I am being billed for broadband that was completely disconnected. 

    I don’t feel wrecking my credit rating so I am refused credit is appropriate in the circumstances and I have found after a small investigation that I am not alone. The impact on me is wildly unfair. 

    I would like my credit file amended. 

    Regards

    Jennifer 

    • Zoie_P's avatar
      Zoie_P
      Forum Team (Retired)
      3 years ago

      Hi JEnD89, 

      Thank you for your reply and I am sorry to see you have had a poor journey, I can take a look into this for you, and I will pop you over a PM and get this looked into for you. Keep an eye out for the purple envelope 🙂 

      Zoie

    • Andrew-G's avatar
      Andrew-G
      Alessandro Volta
      3 years ago
      JEnD89 wrote:

      I would be delighted it’d you could save me the hassle; however I’m prepared to take this to court.  

      In a complex case like this, you may need to consider the recommendation from user goslow earlier in this thread to take the matter to CISAS.  Whilst forum staff will try and help, they are not independent, and are bound by VM's policies.  CISAS however are independent, and used trained dispute adjudicators, it costs you nothing, and is typically quicker and easier than involving the courts.  If you're not happy with the outcome, you're still entitled to take the matter to the courts.  You may also want to contact Citizens Advice to discuss the matter with them - again costs nothing, and may be very helpful.

      If you want to use CISAS, then you must have first formally complained to VM, and then you must either have been offered a "resolution" which you have rejected and asked for a deadlock letter, alternatively without a deadlock letter you need to still be dissatisfied with the outcome eight weeks after the complaint was acknowledged by VM.