Subscription

[Willjones88]

Just had my latest bill after downgrading my services to broadband only. My contract was up for renewal and I only really used internet. I’ve been charged £82 for Netflix premium backdated to march last year. I can’t get through to anyone who can help me with this. 
any suggestions? Every bill has the charge for Netflix already included

[MOD EDIT: Image contains account specific information therefore has been removed from this post.]

[David_Bn]

Thanks for reaching out to us @Willjones88, and a very warm welcome to our Community Forums!

Sorry to hear of the issues you've been experiencing with the billing of the Netflix services.

Check out the envelope in the top right hand corner for a private message from me, and I'll be on hand to assist you in getting this resolved.

Thanks

David_Bn