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Student broadband cost changed

mottr
Joining in

Hi, I signed up to the M250 Fibre Broadband deal for my student house. The first payment has gone out fine but I can see the price of the second month is much higher when I was expecting it to be the same every month.

I rang up earlier in the month and was passed between different agents and the last person I spoke to (for 45mins!!) said she'd fixed it, but wouldn't make a note of it on my account or send an email to confirm that. I'm worried that she didn't sort it and my next payment will be much higher.

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @mottr 

Thanks for posting and welcome to the community. Very sorry to hear you have a billing issue. I'll send you a PM now to check on this and we can hopefully sort it 🙂

Best wishes.

John_GS
Forum Team


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