Stream subscription

[Seaneen81]

Just seen a £17.99 charge on my bill for stream subscription what is this, I havnt set anything up? Will contact customer service tomorrow just curious to know what it could be. Thanks in advance

[Carley_S]

Hi @Seaneen81 

Welcome back to the community forums

Sorry to hear of your concerns with a charge on your bill. Have you added any streaming subscriptions to your package recently such as Netflix? 
If not, we can investigate this further for you if you need clarification. Let us know and we'll be happy to assist further. 

[Seaneen81]

No I definitely havnt subscribed to anything, didn’t get ringing today as I had a family emergency 

[Reece_MH]

Hi Seaneen81 👋

Thanks for coming back to us on this. I hope all is well in your family.

I've taken a look on our side and can see you have spoken with our team, who have been able to assist with this. Please do let us know if you need any further assistance and we'll be happy to help.

Thanks,