Recontract email - remove services

[Bennyboy2706]

I keep receiving emails asking me to reconnect as it ends in December. But I don’t want to do that as I’m considering cancelling tv and changing the broadband from Volt Gig1 to standalone Gig1. Do I need to wait till near the end to do it?

[Derwentmailman]

My contract runs out in just over 30 days (Tuesday to be exact).  I've had monthly emails from about June asking me to re-contract.  Trouble is the re-contract would have taken place months ago and replaced the existing contract.  I'll be having a discussion at exactly 30 days before (Tuesday) and see what they have to offer and whether the 'price is right'.  If no joy on this call I shall have no hesitation in handing in the 30-day notice.

So work out when your contract runs out subtract 30 days and then negotiate sould be my advice.  I doubt you will be able to 'downgrade' before then but I stand to be corrected. 

[Matthew_ML]

Hey Bennyboy2706, thank you for reaching out and I am so sorry to hear this.

You can change the account anytime you wish rather this be an upgrade or a downgrade it doesn't matter.

So if you wanted to you can make this change now here  Cheers