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Ombudsman ADR Timescales
I've been a customer with VM for years and never had an issue, however as my current contact came to its end I followed the VM emails to select a new package. On the 13th February I was offered an a...
Hi there derek_mca1 👋 Welcome to the forum and thanks for your post.
Sorry to see that you've not had the experience we'd expect when this new package was supposed to be set up. It's certainly not what we'd expect 😔
I'll be happy to have a look at this for you to see what's been happening. I'll pop you a PM to confirm some details so this can be done.
Regards
Nathan
