No welcome email, contract details or bill details on new account email

[Jaylo]

I started a new account entertainment package about 6 weeks ago but have not recieved any contract details, welcome email or first bill on the email address that i gave to the operator so i have no idea what my account number is.

Also a direct debit does not appear to have been set up because i have just had to pay the first months bill manually after my services were suspended because the first months bill was missed as i was expecting it to be paid by direct debit.

[Kath_P · Accepted solution]

Hi Jaylo, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some issues since joining us. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_P]

Hi Jaylo, 

Thanks for sticking with me via private message. 

I'm glad I was able to get everything sorted for you. 😊

If you have any further issues, please pop back to us in the Community. 

Take care,