New account not visible in My Virgin Media online
Hi,
I recently closed an old VM account, that was disconnected on the 31st December, and I had my final bill. I was supposed to be getting an alternative service installed which was not possible, so on the 2nd January, I signed up for a new VM broadband only contract, which has created a new account number. I have had the new contract, and messages stating the self install kit is on the way, but I have no way to track this.
When I log in to My Virgin Media, I can only see the old account details. I therefore have had no ability to track my new order progress, shipping, etc. and can't see my new contract in My Virgin Media.
Is it possible to switch over the account in My Virgin Media to the new one? I have tried registering the new account number with an alternative email addres, but it just states that the account is already registered to my existing email address login to My Virgin Media.
As far as I can tell, the new kit is supposed to be delivered by the 5th, but I have no way to check this.
Help would be very much appreciated, thanks.