Name change due to marriage

[Ralllly]

Hi, I have Been trying to update my name dur to marriage by sending proof anf name change form to namechsnge@virginmedia.cl.uk, wothout any results. Nobody will write back and nobody to sort out the issue, it's unacceptable not to receive a response back.

 I just need my name sorted on the account, can someone help? Thanks

[Akua_A]

Hi @Ralllly 

Welcome to our community forums and thank you for your first posts. Sorry to hear you have not heard back from the team regarding your name change update. We want to best help from here. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,