Memorial name

[ibbotson]

Could Virgin assist with my Memorable Word.... and if possible password.

[Ayisha_B]

Hi @ibbotson 👋

Welcome back to our Community Forums and thanks for your post. 

Have you tried resetting this via your online account under  👉Account Settings < Account details > Telephone Security Details?

If you still require assistance, then please respond to my PM 📩 and we can take it from there.

Thanks