Mad contract policy for new customer
Hi, I recently joined (5 days ago) as a new customer on the Big Bundle deal (£33 per month). Having found our M250 speed a little slow, and the TV channels a bit limited, I would instead like to swit...
Forum Discussion
Hi there grt87
Thank you so much for your post and welcome to the community forums, it's great to have you here.
If your account has now been installed then we would not be able to offer a new customer deal as this would be an existing account. We would be happy to check and see what deals we have available with a higher speed but cannot guarantee they would match the same new customer offers. If you did want to take a new customer offer then you would likely need to cancel and wait the advised time so you would qualify for this.
You are within your 15 day cancelation period so you are more than welcome to cancel if you would like by contacting our teams on 0345 454 1111 or you can give this number a call to see what offers the team have in regards to a higher speed, as a may offer may be available since you last spoke with your teams.