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Mac data transfer to new mac. Now unable to stay signed in on all emails.

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Recently purchased a new iMac, data transferred from old mac by Apple shop in Bromley. I am unable to stay signed in on gmail, hotmail and yahoo. Apple shop identified, when I disclosed my provide was Virgin, that there is an issue with this. I cannot find out what it is. Please help.


Very Insightful Person
Very Insightful Person

Did they:

  • explain why you had no such issue previously?
  • give detail of exactly what the issue is with Virgin Media connections that they have identified?

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1. I operated a 32bit iMac for 10 years so I was not subjected to many changes.

2. I am out of my depth here. It seemed because I had my date transferred from my old 32 bit iMac to the 64bit iMac, it seem that it was the new iMac that is not recognising previous Virgin email set-up. 

Hi @Trader717,

Thank you for your posts and welcome to our community forums. We're here to help.

It sounds like you used the Migration Assistant feature that Apple provide on their Mac and Macbook products to transfer data and settings across from one device to another. As that's a third party device, we wouldn't have any control on how that transfer occurs and the intricacies of it, which would include the transfer of settings for email.

Along with that, the email addresses/accounts that you're referring to are from third parties too.

I'd recommend running this by Apple again, but it may be worth clearing and re-entering the email settings again as if you're doing it afresh, and maybe even performing another Migration Assistant process. If they're claiming it's a Virgin Media connection issue then it'd be great to understand what they believe the problem would be more specifically, but from what you've explained this doesn't sound like a problem that would be rooted in your connection.


Zach - Forum Team
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