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I want to quit VM

Joining in

So I want to quit VM as my contract ends. The problem is I have no option to contact customer service as, for some reason, my account that I registered doesn't exist. The system doesn't allow me to change password, doesn't allow me to set up new account and doesn't allow me remind me the email address I used. Nothing. So I'm stuck with this BS and I waste my time.


Can someone help me?


Alessandro Volta

If you simply wish to cancel, with no further negotiation or discussion with VM …

You can cancel your services by post as per info below

You can send your leaving request by post to:

Virgin Media, Sunderland, SR43 4AA

Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

If you cancel during a minimum term period VM may charge you early disconnection fees.

While waiting for a VM forum team reply ...

You can share your unhappy cancellation experience with OFCOM.

They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.

Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form

Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.

Forum Team
Forum Team

Hi @ewa2222, thank you for your post.

We're sorry to hear you intend to leave us and about the problems you've been having when trying to do so 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @goslow 👍