I'm now homeless and need to cancel
Hi there, I've been evicted by my landlord (a Section 21 no-fault eviction), and had to move out. I'm now homeless, and am sofa-surfing with friends and relatives. I contacted Virgin Media on Twi...
Forum Discussion
Robert_P
Forum Team
Forum TeamHello Proffobollo
Sorry to hear of the change in circumstances and the problems this is causing, we appreciate you taking the time to raise this via our forums and welcome to the community, wo just wish it was under better circumstances.
In regards to Early Disconnection Fee's these are applicable in all cases depending on the circumstances. More details on these can be found here, we appreciate this may not be something your comfortable with discussing via a forum but if you have more questions please feel free to ask.
Rob
You might want to be consistent with your customers, you did it for me with proof, I certainly hope you do it for this customer too… or that is a bad showing on virgin treating customers differently