How do I stop emails going to late husband's account?

[SA42]

I have taken over his account [aka setting up a totally new account but not offering new member discount]

I don't know how to stop VM sending emails to his email account instead of mine - I have told them my email address on multiple occasions and asked for help. 

I had added my email address to his account before this mess began, but clearly it didn't stick. I am unable to log in until this is sorted out.

[Kath_F]

Hi SA42, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're really sorry to hear of your loss and even sorrier to learn that you're continuing to get emails from us. I can see you're already in a private message to my colleague. We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.

Thanks, 

[SA42]

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We're really sorry to hear of your loss and even sorrier to learn that you're continuing to get emails from us. I can see you're already in a private message to my colleague. We'll leave this with them...

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But they are not responding 

[Kath_F]

We're not an instant messaging team I'm afraid and it can take us a day or two to come back to you due to rota days off and our opening teams. Once the agent is back on shift, they will be in touch. 

Apologies for the delays. 

Thanks,