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How do I Cancel my virgin media?

Just joined


I am trying to cancel my Virgin Media but I am having a huge problem. I can't communicate with Virgin Media because I don't have my account number as I have been locked out of my email account. Every time I call Virgin Media they ask me for my account number and I cannot proceeded with the first step in the phone call. I can access the app/account because I'm locked out. There is also no email address from Virgin media to contact this about. I am leaving the country soon and I have no way to get an answer from Virgin Media.


Forum Team
Forum Team

Hi Fraxtom, 

Thank you for your post, welcome to the Community Forums.

We're sorry to hear that you've been struggling to cancel your services with us. We'll be able to help; we can locate your account without needing your account number.

I've dropped you a PM so I can take your details and help.