How do I Cancel my virgin media?

[Fraxtom]

Hi,

I am trying to cancel my Virgin Media but I am having a huge problem. I can't communicate with Virgin Media because I don't have my account number as I have been locked out of my email account. Every time I call Virgin Media they ask me for my account number and I cannot proceeded with the first step in the phone call. I can access the app/account because I'm locked out. There is also no email address from Virgin media to contact this about. I am leaving the country soon and I have no way to get an answer from Virgin Media.

[Beth_G]

Hi Fraxtom, 

Thank you for your post, welcome to the Community Forums.

We're sorry to hear that you've been struggling to cancel your services with us. We'll be able to help; we can locate your account without needing your account number.

I've dropped you a PM so I can take your details and help.

Thanks,