Hi The reason i have joined is to get some information on the new contract i have ordered, 10 days ago!

[Harvey28]

Hi

The reason i have joined is to get some information on the new contract i have ordered, 10 days ago i ordered the Gig1 fiber broadband with the virgin media hub 5, but i have not heard a thing off you since!!! Numerous phone calls & chatting to your team on the help chat but still nothing! so i have 4 days left in which to cancel which i am going to do tomorrow,this is my last resort befor i do so.

[VM-Jon]

Hi @Harvey28 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon

[Arissa_H]

Hi Harvey28 👋🏼.

Thank you for posting, welcoming you onto our community forum ☺.

Sorry to see you have not received no information on your new order and you want to cancel ☹. 

I can investigate this 🧐, but I will have to private message you. 

Please watch out for the envelope ✉. 

[Harvey28]

It's all been sorted now many thanks for getting back to me.

[Steven_L]

Glad to hear that its all been sorted for you now Harvey28. 

Please do let us know here on the forums, if you have any further issues.

Thanks,

Steven_L