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Hi The reason i have joined is to get some information on the new contract i have ordered, 10 days ago!

Harvey28
Joining in

Hi

The reason i have joined is to get some information on the new contract i have ordered, 10 days ago i ordered the Gig1 fiber broadband with the virgin media hub 5, but i have not heard a thing off you since!!! Numerous phone calls & chatting to your team on the help chat but still nothing! so i have 4 days left in which to cancel which i am going to do tomorrow,this is my last resort befor i do so.

4 REPLIES 4

VM-Jon
Forum Team
Forum Team

Hi @Harvey28 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


Arissa_H
Forum Team
Forum Team

Hi Harvey28 👋🏼.

Thank you for posting, welcoming you onto our community forum ☺.

Sorry to see you have not received no information on your new order and you want to cancel ☹. 

I can investigate this 🧐, but I will have to private message you. 

Please watch out for the envelope ✉. 

Ari - Forum Team


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Harvey28
Joining in

It's all been sorted now many thanks for getting back to me.

Glad to hear that its all been sorted for you now Harvey28. 

Please do let us know here on the forums, if you have any further issues.

Thanks,

Steven_L