Final update FAO of any one else unfortunate enough to get a visit from VM Field Sales agents;
- Disgraceful breach of contract by VM Field Sales.
- Key contract factors promised to me were wrong and wilfully misleading.
- Supply of Broadcom Hub5 router was a fantasy.
- The supposed discounted monthly contract price of £27/m (below £32 web price) never materialised.
- A £19.99 fee was applied to the fee-free contract. The further £14.99 fee was erroneous.
- The two April prise rises would have applied, the cut-off is not >1st Jan each year.
- I do not believe Field Sales made any genuine mistake.
- I doubt internal feedback of my sour experience will stimulate any 're-training' of VM field sales staff. I wish I had read up here on forums beforehand and thus been forewarned of their dishonest tactics.
- It's a toss-up whether the six hours spent here to clarify the fraudulent contract specifics and then resolve matters was more efficient than battling VM call centre staff? But at least the contract did get unwound within 14 days, given I had no red postal demand sent this month, plus VM forum staff are polite.
- The contract closure payment worked out cheaper than car parking fees at small claims court had VM pursued me for the full amount. Faster than CISAS deadlock too.
- Bizarrely, at no point did I have any online access to view any VM bills for this contract, and it took 11 pieces of data to pass security checks - I presume the doorstep contract was inputted poorly.
TLDR; Don't ever entertain VM field sales at your doorstep.
If you must have a VM contract then IME stick to their website and take screenshots as you go. Frankly, I found being asked if I had audio evidence of what VM Field Sales sold me really condescending, and sums up VM's "loyal customer" contempt perfectly.
Regards, former VM customer 2014-2023 now using Altnet.
