Email address used for Virgin Account

[Blakey47]

Hi,

Unfortunately, I no longer have access to the email address that I used to sign up for Virgin Media with (thanks to my phone dying)

I've tried to recover the address but no matter what I do I am unable to gain access.

So basically,  how can I change the email address on my account as obviously bills and things are sent to that address and I'm not going to get them.

I went to my account online but it won't let me change my email address there sadly.

Thank you

[Ilyas_Y]

Hi @Blakey47 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the email you are having for the Virgin Media account. 😢
We will be able to change this for you on our end.

I will send a private message.

Kind regards,
Ilyas.